Managing Front Office Operations (Coursebook) Michael L. Kasavana

ISBN: 9780866122252

Published: August 1st 2001

Paperback

601 pages


Description

Managing Front Office Operations (Coursebook)  by  Michael L. Kasavana

Managing Front Office Operations (Coursebook) by Michael L. Kasavana
August 1st 2001 | Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 601 pages | ISBN: 9780866122252 | 7.78 Mb

Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained inMoreHospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources.

Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security. Annotation © Book News, Inc., Portland, OR



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